Delaware Testimonials

We get the job done for our customers.

Our customers know that we take the time to communicate and listen. Read some of our recent pool service testimonials below.

"The Bay Cove Condominiums in Ocean City, Maryland employed our local American Pool services over 5 years ago after some awful experiences with other vendors.  Since establishing our current relationship we have had no mechanical failures, no issues with daily service, no issues with the Health Department, and most importantly no pool closures. Our water clarity improved immensely, we have no chlorine issues, the pool is always clean of sand and debris, and the deck keep clean and orderly.

We most appreciate the close relationship that has been established with Kathy. You can depend on her answering your call at any hour of any day and she immediately responds to any question or concern.  Often, she is the one calling you, “just let you know” that she saw something, correcting the issue before it becomes a problem. We would strongly endorse American Pool and particularly Kathy Grimes if you are considering a new service.  You will not be disappointed!"

Bob Allwang, President, Board of Directors, Bay Cove Condominiums

"Just when we needed them, American Pool dove right in and got our pools in tip top shape.  We can always count on the professional and knowledgeable management staff, and the caring and experienced lifeguards who together have made our community members very happy.  I am delighted that our Board just signed on for another great year with American Pool.

Many thanks to Kathy and her staff for a job well done!"

Heritage Shores HOA

"They are very dependable, good with communicating with me about any needs with the pool. I appreciate the communication and quick response."

Mark W.

"I am the current President of the Lord Baltimore Landing Homeowners Association, Inc., located in Ocean View, DE. On behalf of our organization my commendations go out to American Pool and to its staff members who have been our contract partners for over six years. We couldn’t ask for a better partner to manage our pool facility. It is always sparkling clean and in those rare, but inevitable, instances when an unforeseen problem occurs we can always depend on the folks at American Pool to quickly remedy the situation. The staff members are extremely pro-active,knowledgeable and most importantly, pleasant to work with. This is a top shelf company that is trustworthy and due to its capabilities has basically eliminated the need for us to worry about or even monitor our pool operations. For all of these reasons and the fact that we have always received fair and reasonable prices for American Pool’s services, we have entered into a long-term contract relationship with them.

You will find below several short comments from our community’s pool committee managers who can attest to our experiences and our outstanding relationship with American Pool:

*Kathy’s (American Pool Management, President) strength is that she is always available and responds quickly. She is knowledgeable about what needs to be done to maintain the pool in good condition.

*We have done business with American Pool for several years now and have been so completely satisfied that we have extended the contract. They are professional in everything they do and the quality of their work is excellent. They are very responsive to problems and easy to work with."

Paul H. Sabatini – President, Lord Baltimore Landing HOA

"Kathy Grimes from American Pool has been handling our pool at Runaway Bay I for the past few years. In our first year, she suggested that we switch to a “Salt Chlorination” system to address the complaints from our community regarding the use of chemicals. The HOA decided to make the change and the homeowners have had nothing but good to say about the condition of the water and best of all, no chlorine smell, ever since. We have now had the system in place going into our 3rd season in 2014. We are happy that we followed their suggestion.

American Pool has provided good service levels in the opening, management during the summer months and the pool closing, which included the pool cover and storing the chairs and umbrellas. When we had bad weather during the season, they were always there to check the pool and prepare for the worst. At our last HOA meeting, I had the first comments that I’ve ever had regarding the great service that our tech person provided. He checked and cleaned the pool twice a day, 7 days a week. With that said, we have extended our pool management contract for another two years.
Runaway Bay I has been very happy with the service level they have provided."

Sandy Mac Gilvray, President – Runaway Bay HOA

"Very thorough, whenever there has been a problem it was addressed and taken care of right away."

Amanda K. – Wilmington, DE