At American Pool, we aim to continually enhance the customer experience. In order to accomplish this and ensure that our customers’ needs and concerns are met, we engage and listen to their thoughts and feedback on a regular basis. We want every customer to love swimming with American Pool, so we take the time to regularly listen to customers’ suggestions, read customers’ comments, conduct surveys, and track industry results

Core objectives of our services

Looking for a new maintenance, renovation, repair, or management service provider for your pool?  Please complete our request for service form and tell us more about your property.  We’ll review your information and be in touch within 48 hours.

Looking for a phone number for a specific location?  Please visit our locations directory page.

Looking to request service? Please complete our request for service form for any service-related questions or requests and someone from our office will be in touch within 48 hours to help you. If you need a phone number for a specific location, please visit our locations directory page.

Our business is built on trust. If we have fallen short of your needs, or you need assistance, please let us know by completing our customer service form or calling Kristine Kimbrel at 443-471-1190. We have a dedicated Customer Service Advocate that can be contacted to assist you with your concerns.

We like to hear from our customers and encourage you to submit your comments, questions or other feedback.

By Phone:
Kristine Kimbrel 443-471-1190

By Mail:
Customer Care
Attn: Kristine Kimbrel
11155 Dolfield Boulevard, Suite 216
Owings Mills, MD 21117

Do you want to become a lifeguard? Learn more about our lifeguard program or apply at You can also keep in touch by liking us on Facebook and Instagram.