Even when the pool season starts to slow down, we’re working year-round to ensure your pool’s success. That’s because it takes 365 days to pull off a great pool season; whether that’s for the summer, or even longer in hotter climates and indoor facilities.
We take a holistic approach toward swimming pool management, which means we focus our priorities on keeping your pool clean, healthy, functional, and attractive — now and for years to come. Here’s how we work with you to achieve those favorable outcomes.
Suggested Parts and Repairs
We hit the ground running and assess your pool soon after your pool contracts with us, usually within two weeks of signing. We don’t leave a single stone — or tile — unturned, either. This usually includes initial site inspections, as well as equipment and inventory checks.
Aside from your equipment systems (circulation, filtration, and heating), we also check these areas to make sure nothing is broken or needs replacing:
- Bathrooms and locker rooms
- Pool decks
- Perimeter fencing and gates
It’s much easier to complete these inspections and fulfill any orders as early as possible, so we can make any necessary repairs well ahead of pool season. You can expect repairs to be completed for a seasonal pool in late April or early May, well before the unofficial start of the season.
Initial Pool Cleaning, Filtering, and Permit Filings
We try to make sure your pool is cleaned, filled, and filtered at least two weeks before opening day. Where pre-opening health inspections are required, pools are up and running much earlier. Depending on the condition of the pool , we’ll either try to salvage the water, or drain it completely to allow for repairs and deep cleaning.
We can begin filtering the water once the pool is cleaned and all equipment repairs are made. Electrical and pool permits will need to be filed with local health officials in advance of operation, depending on your location.
You can expect local health officials to complete a full inspection before opening day, meaning they will check to see if the pool is in working order, and whether the facility meets all local codes for health, safety, and potential electrical hazards. In some markets, the health authorities wait until the season commences to do their inspection, but the responsibilities for a compliant pool are no less stringent. Regardless of your location, we work with you and your local health offices to ensure that your pool will meet code ready for your opening day.
Lifeguard Orientation
Most community and commercial pools require lifeguards to be present at all times. It’s incredibly important that the guards hired are familiar with your facility well before opening day to ensure the best possible experience for staff and guests.
We help station lifeguards at your pool via Guard for Life, our lifeguard recruitment and training program. These guards are fully trained and certified to meet the requirements of the local health authority.
Supervisor Field Reports and Safety Coaching
Once opening day has passed and summer is in full swing, this is the perfect time for one of our Safety Coaches to travel to your facility and perform a systematic check of your pool.
Our Safety Coaching Program improves lifeguard awareness, but also enhances Lifeguard skill retention. The program visit includes:
- Periodic, unannounced, on-site evaluations
- Skill remediation
- Facility safety and compliance review
- Comprehensive audit of a safe pool environment
- Certification and uniform checks
- Safety equipment inspection
- General safety checklist
Renovation Recommendations
We generally begin to make our renovation suggestions in the middle of the season. That way, we can determine what needs the most attention when your pool is operating at its full potential, so we can take action during your offseason. This may include plumbing or filtration renewals, remodeling new deck tile, applying plaster, or anything in between.
You can trust our experts to get this right. Every member of our field team receives these certifications within their first year of employment from the Pool & Hot Tub Alliance:
- Field Service Professional
- Certified Pool Inspector
- Certified Pool Operator
Regardless of the time of year, we do everything we can to fix equipment failures as they happen. All we need is a signed work order before we can start.
Winterization
Depending on your geographic location and your pool’s equipment, we begin winterizing your pool soon after the pool closes for the season, around early September to October. This is an especially crucial process to maintaining your pool and ensuring its longevity. Here’s a step-by-step process to a typical winterization:
- Balancing water chemistry
- Cleaning and partially draining the pool to prevent freezing damage
- Blowing out, vacuuming, and treating all water lines with antifreeze
- Final inspection of all pool equipment
- Adding shock and winterizing chemicals to prevent organic growth
- Installing your pool cover
- Securing the facility area by checking all pool enclosures
- Establishing a report schedule for the facility’s offseason
Account Review
At some point during your season, around pool opening and before closing, an independent survey company will contact you to ask about your experience with American Pool. That feedback is helpful toward improving our company, but also how we handle your facility.
Additionally, a postseason meeting is critical to your pool’s success, and our improvement. Right after the season is the best time to address any pros and cons while they’re fresh in everyone’s mind. This direct, unbiased feedback is critical to ensuring your next season’s success.
